Return & Refund Policy

If you need assistance with your purchase, please contact our customer service team. This policy does not limit any rights available to you under applicable consumer law.

Return Window

You may request a return within 30 days of receiving your order. Requests submitted after the 30-day return period may not be accepted unless a longer period is required under applicable law.

Return Conditions

Change-of-mind returns:
Items should be unused, unworn and in their original condition, with all original tags, accessories and packaging included where applicable.

Please take reasonable care of the product while it is in your possession. Items showing significant signs of use, damage caused after delivery, missing accessories, or incomplete packaging may not qualify for a standard change-of-mind return.

Excluded items:
Unless otherwise stated on the relevant product page, there are no additional general exclusions. Any restriction will not affect rights relating to faulty, damaged or incorrectly supplied goods.

Requesting a Return

1. Email service@xalqyven.com with your order number and the reason for your return request.
2. For damaged, defective or incorrectly supplied items, include clear photographs where possible.
3. Wait for customer service to confirm the return instructions and designated return address.
4. After sending the item, retain your shipping receipt and tracking information until the return has been completed.

Return Costs

Change-of-mind return shipping:
Return shipping costs will be covered by the merchant after the return request has been approved and the return instructions have been provided.

Faulty, damaged or incorrect items:
If an item arrives damaged, defective or different from what was ordered, reasonable return shipping costs will be covered by us following confirmation by customer service.

Original delivery charges:
Original standard delivery charges will be refunded when the return is due to a damaged, defective or incorrectly supplied item, or where required by applicable law. For ordinary change-of-mind returns, original delivery charges are generally not refundable.

Restocking or return fees:
We do not charge a restocking fee for approved returns.

Refunds

Once the returned item has been received and reviewed, we will notify you of the outcome. If the refund is approved, it will normally be issued to the original payment method unless another arrangement is agreed and permitted.

Refund processing time:
Approved refunds are normally processed within 5 business days.

Your bank, card issuer or payment provider may require additional time to post the refund to your account after we have processed it.

Exchanges & Cancellations

Please contact us as soon as possible if you wish to request an exchange or cancel an order. Cancellation options depend on the order's processing and dispatch status. Exchange availability depends on current stock.

Company Address:
Room T565, Room 504, No. 1 Longkou West Road, Tianhe District, Guangzhou, Guangdong, China.

Please do not send returns directly to the company address without authorization. Contact customer service before mailing an item so that we can provide the correct designated return address and return instructions.